Agentforce

Agentforce allows for you to run AI as agents natively and securely on the Salesforce platform without having to rely on potentially unsafe external sources for agentic actions.

Agent Force can be used on the Salesforce platform in an infinite number of ways. So to give a comprehensive list of potential ways that you could use agent force would be impossible.

Agents are essentially LLMs that can perform specific actions. This can be anything from responding to emails, alerting people of specific tasks that need to be done, creating transcriptions and sets of tasks from a call, getting specific information out of a large document and much, much more.

Learn more about Agentforce use cases

Beyond just the power of agent force, a big reason to use it is security. Instead of sending your data to some external system via API and being unsure whether or not AIs are training on your data, all of your data stays in Salesforce protected by the most secure platform.

Agent Force is compliant with every major business standard from SOC two to HIPAA and many other cybersecurity compliances.

Learn more about compliance

This makes things much easier from a compliance standpoint to utilize agent force for powerful agentic actions without having to get every step of the process audited and approved.

We Summit Mountains has had numerous success stories implementing Agentforce for our customers. Everything from creating tasks automatically from call recordings, reading emails and notifying humans if they are needed to complete tasks from those emails, getting needed information out of unstructured documents, project management solutions, reports and dashboards, chat bots, and much, much more.